Frequently-Asked Questions

Other

• View DetailsWhat is the Routing and Transit Number?

  The routing and transit number is 3243 7761 3

• View DetailsWhat job openings are available at USUCU?

  You can find a list of open positions by visiting our <a href="/careers/">Careers page</a>.

• View DetailsHow can I retrieve my account number?

  To retrieve your account number, please contact us through the online branch, call the contact center at 1-800-248-6361, or stop into a branch to get a membership card.

• View DetailsHow do I change my address?

  You can change your address through your home banking or stop into any branch.

• View DetailsHow do I update my phone number, e-mail address, or physical address?

  To change your contact information select your name in the upper right-hand corner, from the dropdown select "Settings." Click the "Contact" tab to update addressess, phone numbers, and email addresses.

• View DetailsHow are my funds insured?

  Your savings federally insured to $250,000 by the National Credit Union Administration, a U.S. Government Agency. IRAs are federally insured to $250,000 by the National Credit Union Administration, a U.S. Government Agency.

• View DetailsWhere is the repo lot located?

  The repo lot is located at 147 26th Ogden, UT 84401

• View DetailsWhat are the dates of the quarter for withdrawing out of the Flex Certificate?

  The first three business days of July, October, January and April

• View DetailsCan I stop a check from going through?

  To stop a check from going through, you will need to create a stop pay request. From your dashboard select "Check Services" and then "New Stop Pay Request." You will need to enter in the account and check number. This transaction will charge a $10.00 fee.

• View DetailsIf I see a charge on my account that I did not make, what can I do?

  We can now do Visa disputes through online banking using the following steps:

• View DetailsHow can I transfer funds out of my Certificate?

  You can call or go into the branch. You cannot do this online.

• View DetailsI can’t order checks online, what do I do?

  You need to contact our Call Center or go into a branch.

• View DetailsWhat is a Destination ID?

  The destination ID designates the share or loan number. (i.e., Primary Shares is 01 and Free Checking is normally 90)

• View DetailsMint.com is asking for my second password but I don’t have one.

  Instructions on allowing Mint to access your account.

• View DetailsAllowing third-party websites and apps to access your account

  Instructions on how to allow third-party companies like Mint, QuickBooks, Quicken, Yodlee, and others to access your account.